CUSTOMER SERVICE ADMINISTRATOR

Customer Service Administrator\n\nLocation: Poole, Dorset\n\nHours: Monday – Friday (37 hours per week)\n\nSalary: £25,500 - £26,000 per annum\n\nContract: Permanent, Full-Time\n\nThe Opportunity\n\nAre you a customer service professional looking for a role with a meaningful purpose? We are recruiting for a Customer Service Administrator to join a prominent and highly respected national organisation.\n\nIn this role, your work is vital to the organisation's success by providing exceptional service to a dedicated network of volunteers and community groups. You will be a primary point of contact, ensuring that those who give their time to support the cause have the resources and guidance they need to succeed.\n\nThe Role\n\nAs a Customer Service Administrator, you will provide a first-class service to key individuals and fundraising groups to secure support, nurture relationships, and increase levels of engagement.\n\nYour key responsibilities will include:\n\n * Relationship Management: Building rapport with various volunteer groups through proactive telephone and email communication.\n\n * Engagement Support: Assisting volunteers with the creation of support materials, including marketing posters and invitations, and coordinating the logistics of shared equipment.\n\n * Financial Administration: Managing financial processes such as raising purchase orders, arranging supplier payments, and preparing volunteer expenses in readiness for payment.\n\n * Enquiry Handling: Responding to a variety of enquiries via telephone, email, and post, while resolving complaints to a high standard.\n\n * Operational Admin: Maintaining a working knowledge of internal systems to assist with payment processing, event administration, and stocktake returns during peak times.\n\nThe Benefits\n\nOur client offers a rewarding environment with a comprehensive benefits package designed to support your well-being and professional growth:\n\n * Generous Leave: Starting at 26 days of annual leave plus bank holidays, increasing over time based on length of service.\n\n * Financial Security: Access to a defined contribution pension scheme and life cover for all staff.\n\n * Health & Well-being: Support through a 24/7 Employee Assistance Programme (EAP) including face-to-face counselling.